Privacy Policy

We only collect information that is necessary for the establishment or continuation of a business relationship or provision of products or services. The information is gathered voluntarily and includes your name, address, phone number, and email address. We will retain your personal information for as long as is necessary for business and tax purposes as permitted by the laws.

We take reasonable technical and organizational measures to protect the personal data you provide to us, in line with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong. However, no method of transmission over the internet, and no method of electronic storage, can be guaranteed 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. Should a data breach or unauthorized access to our systems occur that affects your personal data, we will take reasonable steps to contain and investigate the incident, and will notify you and any relevant regulatory authority without undue delay where required by applicable law. Except where a breach results from our gross negligence or willful default, Red Doors Studio Limited does not accept liability for losses arising from unauthorized access to, or loss of, personal data caused by circumstances beyond our reasonable control, including cyberattacks and third-party service failures.

When you make a purchase or booking through our website or booking platform, your card and payment details are collected and processed directly by our third-party payment processor (currently Stripe), under its own security standards, including PCI-DSS compliance. Red Doors Studio Limited does not receive or store your full card details on its own systems, and is not responsible for the security practices, availability, or any breach occurring on our payment processor’s systems.

From time to time, the Company may conduct direct marketing of our products or services via email and/or other forms of communication to you. This is in the form of newsletter emails sent weekly and the occasional special promotion.

All personal information is confidential. We do not share any personally identifiable information with third parties without your written consent unless required to do so by law.

Under relevant laws and regulations, you have the right to request access to and to request correction of your personal data held by us. If you wish to exercise these rights, please write to us directly at info@red-doors.com